We are firm believers of our motto - the experience counts. With this, we aim to remind ourselves and our clients that the experiences we deliver leave lasting imprints in the minds of our customers.
Imprints that can either turn into business value or can erode a brand. At the same time, however cliche it may sound, we know that what gets measured can be managed. And to measure the quality of the experience we deliver, we have to count the results, the feedback, the positive and the negative.
Our mission is to help organizations set-up the right systems and processes to optimize the experience they deliver and make the counting effortless.
We have accumulated insights of the most frequent CX friction points, opportunities, and expectations across 6 different industries. From Higher Education and Healthcare to Financial Services and Retail, we are familiar with areas where your customers may be getting stuck or when they’d like to speak up. More importantly, we know which metrics will matter most and how to tie your CX strategy to sustainable business value.
We have intentionally decided to only work with the 4 leading platforms that deliver on 4 different business problems. The platforms in this “dream CX stack” are recognized as industry leaders, integrate well with each other and other enterprise systems, and provide maximum flexibility to adapt to different industry needs.
Our executive and technical teams have over 25 years of combined experience implementing digital transformation and experience management (XM) projects for Fortune 500 companies around the globe.
Previously at Medallia, the company that pioneered Customer Experience Management technology, Luis led an important regional portfolio of diverse business clients in North and Latin America.
Before Medallia, Luis worked with leading technology companies such as SAP, Autodesk, and Deloitte Consulting on strategic and operational improvement projects for Fortune 500 companies.
Luis is an Electronic Engineer from North Carolina State University, an MBA from the University of California Berkeley, and served as a Naval Officer in the Colombian Navy at the beginning of his career, having graduated as a Lieutenant and as Professional in Naval and Military Sciences.
Previously a partner at a law firm specialized in commercial law in Colombia, in matters of technology, entrepreneurship and innovation.
He also served as General Counsel and Compliance Officer for a pharmaceutical group in Latin America. He worked in companies in the energy and financial sectors and in recognized law firms in Colombia.
Camilo is a lawyer from Universidad de los Andes and has a specialization in Commercial Law from the same University. Camilo also holds an MBA from Inalde Business School. He served as a Naval Officer in the Colombian Navy at the beginning of his career, having graduated as a Lieutenant and as Professional in Naval and Military Sciences.